Shipping
GR Golf maintains a large inventory of standard items for same day shipping. Small orders for in stock items placed before 2:00 pm EST will be shipped same day via UPS Ground. Motor freight orders for in stock items placed before 12:00 pm EST will be shipped same day via preferred LTL or truckload carrier. Special orders require additional time to produce. All unit prices are FOB New Washington, Ohio (prepaid and add) unless otherwise stated. Product invoiced at time of shipping. A $5 fee may be applied for UPS drop shipments to a third party.
Approximate days transit using standard package carrier from Ohio
Damage & Loss Information
Visible Damage
Apparent prior to carrier's departure
- A. If sealed truck, check if seal is intact at time truck doors are opened. Record seal numbers for comparison with original records.
- B. Notify carrier by phone immediately upon delivery of damage and request an inspection. Claims will not be honored unless carrier is notified within 15 days
- C. At time of delivery, note on freight bill, delivery receipt, and bill of lading the number of pieces and kind of damage.
- D. Stop unloading until carrier has inspected the damage. If carrier verbally waves inspection, note date, time, and name of carrier representative involved.
- E. Do not unpack! Leave goods in container as discovered. DO NOT destroy packing materials until shipment has been inspected and claim settled.
- F. Take photographs of damage.
Shortage
- A. Accept shipment only after shortages have been noted on carrier's delivery receipt. Freight bill, and bill of lading. Failure to do this releases the carrier from any responsibility.
Concealed Damage
Revealed after carrier’s departure
- A. Notify carrier by phone immediately upon discovery of damage and request an inspection. Claims will not be honored unless filed within 15 days.
- B. Stop unpacking! Leave goods in container as discovered. DO NOT destroy any packing materials until shipment has been inspected and claim settled.
- C. Take photographs of damage.
Filing Claims
Apparent prior to carrier's departure
- A. Do not assume, that by advising carrier of damage and/or loss that a claim has been filed, or that a damage report is a valid claim.
- B. Claim forms are available from the carrier. The amount of the claim should include shipper's invoice value, freight if paid separately, and cost of salvaging if possible.
- C. Damaged shipments MUST be accepted by the buyer but not until damages or loses have been duly noted on the freight bill, bill of loading, and the delivery receipt
- D. Time limit for filing claims needs to be in writing no later than nine months from delivery date. If a claim cannot be determined within nine months, a letter should be sent to the carrier prior to nine months from delivery date stating that a shipment (identified by carrier's freight bill number and date, shipper, consignee and date shipped) having a total value of a stated amount was damaged in transit in an amount yet to be determined and that this letter is to comply with the time limit for filing claim pending final determination of actual amount of loss and/or damage.
- E. Once the inspection is completed by the freight line, contact GR Golf Customer Service for an RMA to return equipment for shipping damage repairs.
- F. GR Golf will issue a $0 RMA and prepare a quotation of what the repairs would cost.
- G. A Purchase Order will be required to perform the work.
- H. Supporting documents needed to file claims are as follows:
- Bill of Lading
- Paid freight bill
- Shipper's invoice
- Carrier's inspection report
- Delivery receipt showing damages/loss
- Salvage report if applicable
- Photographs
- Unloading tallies, manifests, packing lists where shortage is involved.
- Copies of all correspondence
Note: ALWAYS retain copies of the above in a personal file for supporting your claim!