Filing Claims
Apparent prior to carrier's departure
- A. Do not assume, that by advising carrier of damage and/or loss that a claim has been filed, or that a damage report is a valid claim.
- B. Claim forms are available from the carrier. The amount of the claim should include shipper's invoice value, freight if paid separately, and cost of salvaging if possible.
- C. Damaged shipments MUST be accepted by the buyer but not until damages or loses have been duly noted on the freight bill, bill of loading, and the delivery receipt
- D. Time limit for filing claims needs to be in writing no later than nine months from delivery date. If a claim cannot be determined within nine months, a letter should be sent to the carrier prior to nine months from delivery date stating that a shipment (identified by carrier's freight bill number and date, shipper, consignee and date shipped) having a total value of a stated amount was damaged in transit in an amount yet to be determined and that this letter is to comply with the time limit for filing claim pending final determination of actual amount of loss and/or damage.
- E. Once the inspection is completed by the freight line, contact GR Golf Customer Service for an RMA to return equipment for shipping damage repairs.
- F. GR Golf will issue a $0 RMA and prepare a quotation of what the repairs would cost.
- G. A Purchase Order will be required to perform the work.
- H. Supporting documents needed to file claims are as follows:
- Bill of Lading
- Paid freight bill
- Shipper's invoice
- Carrier's inspection report
- Delivery receipt showing damages/loss
- Salvage report if applicable
- Photographs
- Unloading tallies, manifests, packing lists where shortage is involved.
- Copies of all correspondence
Note: ALWAYS retain copies of the above in a personal file for supporting your claim!